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Returns & Exchanges

RETURNS MADE EASY

LUCKY CHARMS 18 strives to provide an amazing shopping experience and superior customer service. If for any reason you are not content with your order, we gladly accept returns and exchanges for US and Canada orders within 10 days from the date of shipment and in new, unused condition with original packaging. Items must be returned with all pieces included and intact, and must also be returned unworn, with all tags still attached. Exchanges are not available Internationally and orders may only be returned.

Shipping and handling charges are non-refundable.

Some items purchased through special promotions may be final sale, and therefore not eligible for exchanges or returns (please refer to promotion disclaimers for the terms of each offer).

In the US and Canada, we offer 3 easy return options:

(1) return for store credit for free;
(2) exchange for another item for free;
(3) return for a refund* minus a $3.95 restocking fee.

Return shipping and handling for non-contiguous US territories, including Alaska, Hawaii, Puerto Rico and APOs, is $7.

Internationally we offer 2 easy return options:
(1) return for store credit for free;
(2) return for a refund* minus a $5.95 restocking fee.

Exchanges are not offered internationally.  If you would like to exchange an item, please return the item and place a new order. Please note: new orders are subject to standard shipping rates. 

Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for a refund to a credit card.

We are not responsible for lost packages. We recommend you insure your package and request a return receipt for confirmation that your shipment has reached its destination.

Send Returns to:

LUCKY CHARMS 18
ATT: RITA, DEPT 7
7300 WAYNE AVE
SUITE 401
MIAMI BEACH, FL 33141

 

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